30-Day Return Policy

At Soft Touch, we want you to be completely satisfied with your purchase. You have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Condition: The item must be in the same condition that you received it—unworn or unused, with all tags attached, and in its original packaging.

• Proof of Purchase: You’ll need the receipt or proof of purchase.

How to Initiate a Return

1. Contact Us: Email us at contact@softtch.com to start the return process.

2. Return Address: Once your return is accepted, please send your items to:

   Soft Touch Returns
   ADAM 1311 LLC
   215 Citrus Trail
   Boynton Beach, FL 33436

Important Notes:

• Returns must be requested before sending items back. Items sent without a return request will not be accepted.

• If your return is approved, we will provide you with a return shipping label and detailed instructions on how to send your package.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or you receive the wrong item, contact us immediately at contact@softtch.com so we can resolve the issue promptly.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods: Such as food, flowers, or plants.

• Custom products: Including special orders or personalized items.

• Personal care goods: Such as beauty products.

• Hazardous materials: Flammable liquids or gases.

Additionally, we do not accept returns on:

• Sale items

• Gift cards

If you have questions about whether your item is eligible for a return, please contact us at contact@softtch.com.

Exchanges

To exchange an item, please follow these steps:

1. Return the original item as per our return policy.

2. Make a separate purchase for the new item once your return is accepted.

European Union 14-Day Cooling Off Period

For customers in the European Union, you have the right to cancel or return your order within 14 days for any reason without providing a justification. The item must be in the same condition as when you received it—unworn or unused, with all tags attached, and in its original packaging. A receipt or proof of purchase is also required.

Refunds

• After we receive and inspect your return, we will notify you via email whether your refund has been approved or denied.

• If approved, the refund will be processed to your original payment method within 10 business days.

• Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at contact@softtch.com.

Contact Information

Soft Touch
ADAM 1311 LLC
215 Citrus Trail, Boynton Beach, FL 33436
Email: contact@softtch.com
Phone: +1 (934) 451-7126

We are here to help! If you have any questions or need further assistance, please don’t hesitate to reach out to us at contact@softtch.com.