Welcome to the Soft Touch FAQ page! Below you'll find answers to some of the most common questions about our products and services. If you can't find the information you're looking for, please feel free to contact us at contact@softtch.com.

1. What products does Soft Touch offer?

Soft Touch specializes in high-quality floor mats, bath towels, and towels. Our products are designed for durability, comfort, and style to enhance your home experience.

2. How can I place an order?

You can place an order directly through our website. Simply browse our products, select the items you wish to purchase, add them to your cart, and proceed to checkout.

3. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are secure and encrypted for your protection.

4. Can I track my order?

Yes! Once your order has been shipped, you will receive an email notification with a tracking number. You can use this number to monitor the status of your delivery.

5. How long does shipping take?

• USA Shipping: Typically within 7 days from the date of shipment.

• Europe Shipping: Typically within 15 days from the date of shipment.

• International Shipping: Delivery times vary depending on the destination.

6. Do you offer free shipping?

Yes, we offer free shipping for all orders within the USA and Europe.

7. What should I do if I receive a defective or damaged item?

Please contact us immediately at contact@softtch.com with your order number and a description of the issue. We will arrange for a replacement or refund as necessary.

8. What is your return policy?

You can return items within 30 days of receiving your order for a full refund or exchange. Please ensure the items are in their original condition, unworn or unused, with tags attached.

9. How do I initiate a return?

To start a return, email us at contact@softtch.com. Once your return is approved, we will provide you with a return shipping label and instructions.

10. Can I exchange an item instead of returning it?

Yes, you can exchange an item by first returning the original item following our return policy and then placing a new order for the desired product.

11. Do you offer bulk discounts?

Yes, we offer discounts for bulk orders. Please contact us at contact@softtch.com with your order details to discuss available options.

12. Are your products eco-friendly?

We are committed to sustainability. Many of our products are made from eco-friendly materials. Please check the product descriptions for specific information about each item.

13. How should I care for my Soft Touch towels?

To maintain the quality of your towels:

• Machine wash in cold or warm water.

• Avoid using bleach.

• Tumble dry on low heat.

• Do not iron unless necessary.

14. Do you offer customization for your products?

Yes, we offer customization options for select products. Please contact us at contact@softtch.com to discuss your customization needs.

15. Where are your products manufactured?

All our products are proudly manufactured in the USA, ensuring high quality and supporting local businesses.

16. Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible at contact@softtch.com. We will do our best to accommodate your request before the order is processed.

17. Do you offer gift wrapping services?

Yes, we offer gift wrapping for an additional fee. You can select this option during the checkout process.

18. How do I sign up for your newsletter?

You can subscribe to our newsletter by entering your email address in the subscription box located at the bottom of our website. Stay updated on our latest products, promotions, and news!

19. Do you have a loyalty program?

Yes, we value our loyal customers. Join our loyalty program to earn points on every purchase, which can be redeemed for discounts on future orders. Sign up through your account page.

20. How can I contact Soft Touch for further assistance?

You can reach our customer support team through the following methods:

• Email: contact@softtch.com

• Phone: +1 (934) 451-7126

• Mailing Address:

  Soft Touch
  ADAM 1311 LLC
  215 Citrus Trail
  Boynton Beach, FL 33436, USA